Reference

kera99 Legal For Clear Account Access

kera99 Legal sets out how we handle account access, phone verification, wallet records and requests to change your details.

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POLICY HELP DESK

Contact Paths For Legal Questions

A clear request makes Legal support easier to resolve. Send the account phone number, the subject of your request and the exact change you want us to check; do not include a wallet password or one-time code. We can trace a phone-verification issue, compare a wallet receipt with the account record and explain which policy section applies where local law permits.

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Account access request

Ask us to check a phone-verification issue or an access decision. Include your registered phone number and the date of the request so we can locate the relevant Legal record.

Wallet record question

For DANA, OVO, GoPay or QRIS questions, send the payment reference and account phone number. We use those details to separate a wallet-status question from a Legal account matter.

Policy change request

Request a correction, restriction or removal of personal details through our account-help path. We may ask for a verification step before changing records linked to your account.

DATA CARE PRACTICES

How We Apply Legal Data Duties

We keep the Legal process practical: collect the account details needed for a stated purpose, protect access credentials and record the action taken on a request.

Data handling

We use account phone details, verification results and payment references only to handle the stated account or Legal question. A request should contain the minimum detail needed for us to locate your record.

Cookies

Cookies can retain sign-in and policy preferences on your browser. You can clear them through browser controls, although doing so may require another phone check before account access resumes.

Account security

Never send a password or one-time code with a Legal request. We may ask for a separate account check before changing phone details, wallet records or other protected account fields.

Record retention

We retain request and verification records for the period needed to address the matter, protect the account and meet applicable legal duties. Ask us which record category your request concerns.

Who to contact

Our account-help team is the first contact for Legal questions about access, personal details, cookies or wallet records. Include a short subject so the request reaches the right queue.

Requesting changes

You can ask us to correct, restrict or remove eligible personal details. We will confirm the request scope, complete an account check where needed and explain any local-law reason for a limitation.

Answers About kera99 Legal Access

These Legal answers address the questions we expect before an account is opened or a personal-data request is sent. They cover jurisdiction, verification, cookies, wallet records and contact steps without replacing the full terms. If your situation is specific, use the account-help path with your registered phone number and a short description.

The kera99 Legal page covers account conditions, phone verification, wallet records, cookies, security steps, retention and requests to correct or remove eligible personal details.

Access depends on local law. A service or account action may therefore differ by location, including for an account opened from Medan or another Indonesian area.

Phone verification helps us connect an account request to the correct account holder. We may complete this check before access or before changing protected details linked to your account.

DANA and QRIS references can be used to locate a wallet-related account event. Send the payment reference with your registered phone number, and do not send a password or one-time code.

Yes. Ask us to correct, restrict or remove eligible personal details through the account-help path. We may verify your account first and will explain any limitation under local law.

Cookies may retain sign-in and policy preferences on your browser. Clearing them can remove those settings and may require another phone-verification step before access continues.

Include your registered phone number, request subject, relevant date and the change or explanation you need. Leave out passwords and one-time codes so the request remains safer to process.

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